Mustela Gentle Shampoo

Mustela Gentle Shampoo

R149
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Mustela Gentle Shampoo
Mustela Gentle Shampoo

Mustela

Mustela Gentle Shampoo

R149

Pay Your Way

A little flexibility for one of life’s biggest changes.

Split your purchase into smaller, interest-free payments with Payflex or Stitch. Choose what works for you at checkout — no interest, no stress.

Buy Now Pay Later Options

Pay in 2
Half now, half on your next payday.
Pay in 3
Pay the first third now, then split the rest over your next two paydays.
Pay in 4
Pay 25% now, then the rest in 3 equal instalments every 2 weeks — done in 6 weeks.
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Pick 2 to 6 monthly instalments. Pay the first now, then the rest spreads automatically each month — you choose how many.
In Stock5 available in store
Fast Nationwide Delivery for R99

Delivery, sorted.

We’re committed to getting your order to you quickly, and hassle-free. While we do carry a lot of stock in our store, we do sometimes have to order in from suppliers.

Processing Time

If this item is in stock, it’s processed within 2 hours, often much quicker.

If this item needs to come in from our supplier, it usually takes 3-5 days for us to receive it. As soon as it arrives, we’ll pack your order and prep it for delivery.

Delivery Time

Once your order is packed, it’s immediately booked with one of our courier partners. From there, delivery usually takes a couple days:

Gauteng
1-2 days
Cape Town, Durban, Main Centres
2-3 days
Regional & Outlying
2-5 days

Need it sooner?

If your item is in stock, you’ll also have the option for Urgent Delivery for R149. This books your order on our courier partner’s priority shipping option, which is usually a same or next day service.

Other Ways To Get Your Order

We’re flexible, and want to make sure you get your order in a way that works for you.

  • Click & Collect
  • Locker Delivery with PUDO or Bob Box
  • Pargo and PostNet available on request.

More About Timelines

Timelines are estimates, based on our averages and couriers’ commitments. We always aim to get your order to you quicker than this — but they’re not a guarantee. Wherever your order is in the journey, we’ll keep you updated every step of the way.

Returns Made Easy

Unfortunately, we can’t accept returns on this product once it’s been opened. This is usually because:

  • It’s a hygiene or sanitary product
  • It’s single-use
  • It’s a final sale or clearance item

If there’s a defect or fault, though, it’s always covered as a warranty claim.

If the item is still unopened, you can return it within 30 days of receiving it. Just request a return from your account or through our chat, and we’ll handle the rest.

Returns are always free within 7 days. After that, if you’re returning it because you’ve changed your mind, you may need to cover the return cost. You can send it back yourself, or we can arrange a courier and give you an upfront quote — direct from the courier. If your return is for any other reason, it’s free.

Warranty

Warranty Period: 6 Months Limited Warranty

This product’s warranty is provided by the manufacturer/distributor. As an authorised retailer, any purchase from us qualifies for the full manufacturer’s warranty — no exceptions.

Warranty claims are handled directly by the manufacturer or distributor, so we’ll refer you to the right team to get your claim underway. That said, we don’t just hand you off and disappear — we stay involved and follow up from our side to help make sure your claim is resolved promptly.

For most claims, all you’ll need is proof of purchase.

Goes great with ...
  • Gentle from birth: A mild formula designed to cleanse and detangle fine baby and children's hair, suitable to use from newborn.
  • Keeps hair soft: Cleans without stripping the scalp's natural oils, so hair stays soft, smooth and shiny.
  • Avocado Perseose®: A patented natural ingredient that helps hydrate and protect the delicate scalp.
  • Soothing chamomile: Chamomile extract helps soften hair and supports easier detangling for smoother combing.
  • Easier bath times: Lathers easily, rinses off cleanly and is formulated to be gentle on the eyes.
  • Thoughtfully formulated: Vegan, tested under dermatological and paediatric control, and free from parabens, phthalates and phenoxyethanol.
  • Signature scent: Leaves hair delicately fragranced with Mustela's iconic scent.
  • Practical packaging: A flip-top cap makes one-handed use simpler, in a recyclable bottle.

Mustela Gentle Shampoo is a mild, everyday baby shampoo made to cleanse and detangle the fine hair of babies and children without stripping the scalp's natural oils, leaving hair soft, smooth and easy to manage. It's gentle enough to use from birth, and light enough for regular bath times, making it a practical first shampoo for newborns as well as an easy wash-day option as your little one grows.

Part of Mustela's Gentle Range for everyday baby skin, this shampoo is enriched with ingredients of natural origin and carries the brand's signature light fragrance. It lathers easily, rinses off cleanly and is formulated to be gentle on the eyes, so bath time stays calm for both of you. In a clinical study reported by Mustela, 100% of participants agreed it gently cleaned the hair and 98% said it helped prevent the formation of knots.

Kind to delicate hair and scalp

Fine baby hair and a sensitive scalp don't need much to stay clean. This shampoo uses mild cleansers so it lifts away everyday dirt and build-up without over-stripping, which helps hair keep its natural softness and shine. It has been tested under dermatological and paediatric control and is specially formulated to minimise the risk of allergic reactions. The formula is vegan and free from parabens, phthalates and phenoxyethanol.

Key Ingredients

Avocado Perseose® What it does: A patented natural ingredient that helps hydrate and protect the delicate scalp.
Why it works: It helps maintain the skin's natural moisture barrier, which is useful for drier scalps.
Chamomile Extract What it does: Helps soothe the scalp and soften the hair.
Why it works: This botanical extract is traditionally valued for its calming properties and supports easier detangling.
Coco-Glucoside What it does: A gentle, coconut-derived cleanser.
Why it works: It helps wash away dirt without stripping the scalp's natural oils.

How to Use

  1. Wet your baby's hair with lukewarm water.
  2. Pour a small amount of shampoo into your hands.
  3. Gently massage onto baby's hair and scalp, working it into a light lather.
  4. Rinse thoroughly, taking care around the eyes.

Because babies produce less oil than adults, many parents find washing hair around twice a week is plenty, adjusting to more or less often depending on your little one's hair and skin. Follow your instincts and do what suits your routine.

Best For

The Mustela Gentle Shampoo is a great option for parents who:

  • Want a mild, everyday shampoo they can use from birth
  • Are looking for something that helps keep fine hair soft and easier to comb through
  • Prefer a formula tested under dermatological and paediatric control, free from parabens, phthalates and phenoxyethanol
  • Like a lightly scented wash that makes bath time feel like a treat

It may not be the best fit if you're looking for a completely unscented or fragrance-free option.

Pandylane Pro Tip: The easiest time to detangle is while hair is still wet after rinsing. Use a wide-toothed comb and start at the ends, gently working your way up to the roots rather than dragging from the top down.

Good to know

Comes in a practical flip-top cap for easier one-handed use during bath time, in a recyclable bottle. Made in France. If your baby's scalp is broken, persistently inflamed or you're concerned about a skin condition, check in with a healthcare professional — a cosmetic shampoo isn't a treatment.

Ingredients

Aqua/Water/Eau, Glycerin, Cocamidopropyl Betaine, Sodium Myreth Sulfate, Coco-Glucoside, Glyceryl Caprylate, Peg-150 Distearate, Parfum (Fragrance), Polyquaternium-10, Panthenol, Citric Acid, Potassium Sorbate, Butylene Glycol, Chamomilla Recutita (Matricaria) Flower Extract, Persea Gratissima (Avocado) Fruit Extract, Caramel

Features
Tear-free formula
Detangles hair, making combing easier
Gentle on eyes
Hypoallergenic
Dermatologically and pediatrically tested
Suitable for daily use from birth
Flip-top cap for one-handed use
Age Recommendation
From birth+
Fragrance
Mustela's iconic fragrance
Skincare Need
Sensitive Skin
Suitable for Newborn
Yes
Sustainability
Vegan
  • 1x Mustela Gentle Shampoo (200ml)

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