Dove Baby Cotton Clouds 60g

Unfortunately, we can’t accept returns on this product once it’s been opened. This is usually because:

• It’s a hygiene or sanitary product
• It’s single-use
• It’s a final sale or clearance item

If there’s a defect or fault, though, it’s always covered as a warranty claim.

If the item is still unopened, you can return it within 30 days of receiving it. Just request a return from your account or through our chat, and we’ll handle the rest.

Returns are always free within 7 days. After that, if you’re returning it because you’ve changed your mind, you may need to cover the return cost. You can send it back yourself, or we can arrange a courier and give you an upfront quote — direct from the courier. If your return is for any other reason, it’s free.

This product’s warranty is provided by the manufacturer/distributor. As an authorised retailer, any purchase from us qualifies for the full manufacturer’s warranty — no exceptions.

Warranty claims are handled directly by the manufacturer or distributor, so we’ll refer you to the right team to get your claim underway. That said, we don’t just hand you off and disappear — we stay involved and follow up from our side to help make sure your claim is resolved promptly.

For most claims, all you’ll need is proof of purchase.